Essay about Classification Of Restaurant Tippers - 924 Words

â€Å"Kids eat free on Sunday right?!† â€Å"Can I substitute this juice for a Bloody Mary?† â€Å"Can I taste that first?† â€Å"Oh!? I’m sorry we haven’t even looked at the menu yet. We’ll just be a bit . . . (45 minutes later) . . . ok, were ready.† â€Å"Yeah, were ready. Let me have . . . uh . . . oh where was it? Here! Wait no. Where did it go? I can’t find it. You know it has the thing with the thing on it . . .† â€Å"Can we get some more of your FREE bread!† These quotes, among a plethora of others, are common occurrences with the serving field. Sometimes even the smallest actions can show one’s personality in a big way. With hundreds of people dining out every single day it becomes easier to allocate them into many different classifications†¦show more content†¦The nit pickers. The attitude ‘they are working for me’ is deep-seated with this customer. Standard comments are â€Å"Is my food supposed to look like that?† or â€Å"Don’t we get free bread?† Performance reviewers can be very high maintenance, but if given endless attention and infinite witty banter, can tip surprisingly well. ( So if asked for ranch, only to have a request for extra straws as soon as the ranch is set down on table, and to have yet another request for a bowl of lemons as soon as the straws are set down, simply say, â€Å"I’ll be right back with that.† ) On the downside, if disgruntled, by either forgetting said ranch or taking too long to bring it to table, tips can be dearth. They feel they can justify giving a small tip because of the â€Å"lack of service†. The songbird of customers, voicing their opinion is what they do best. This is the cluster that is voted most likely to complain or compliment to management. THE I’M A SERVER TOO TIPPERS. Always understanding. Always able to relate. Always generous. Fellow servers almost tend to be dying to relate to other servers. Due to their inside knowledge of a server’s responsibilities they feel as though, at the minimum, they can ascertain whether their server is competent or not. As such, they are always grading the service. If deemed worthy, a generous tip almost certainly follows. If not ‘worthy’, a much more meager amount is all that will remain. It should be noted though that this ‘meager amount’Show MoreRelatedMarketing Mistakes and Successes175322 Words   |  702 Pagespossible to truly compartmentalize the mistake or success to merely one topic. The patterns of success or failure tend to be more pervasive. Still, I think you will find the following classification of cases by subject matter to be helpful. I thank those of you who made this and other suggestions. Classification of Cases by Major Marketing Topics Topics Most Relevant Cases Marketing Research and Consumer Analysis Coca-Cola, Disney, McDonald’s, Google, Starbucks Product Starbucks